Alain Bourcier – Senior Advisor (National Bank of Canada)

“In my time working with Rafaël, he demonstrated a strong business acumen for both front end and back end operations within a Contact Center. As a client, that knowledge instilled confidence in our business relations and I appreciated his ability to always be available in a timely manner.”

Marc Fafard – CPA/CMA

“Methodical and results-oriented, Rafael will leverage from the industry’s best practices to build a high-performance culture. Always delivering a balanced scorecard, he ensures that the optimal level of readiness is maintained whilst keeping holistic governance of the value proposition to keep profitability and performance at peak. Rafael great work ethics are only equaled by his ability to foster lasting business relationships. It’s of no surprise that Rafael was a key contributor to double-digit revenue growth.”