We thrive on delivering critical customer service solutions that go beyond transactional interactions. Our goal is to enhance lifetime customer value, providing support that is a reflection of your brand promise, even in high-pressure and complex customer service scenarios. When your customers are stressed by broken equipment or malfunctioning technology, they deserve smart resolutions delivered by highly skilled agents with a natural aptitude for emotional intelligence.
By alerting customers or patients in advance, appointment reminder calls give recipients the opportunity to reschedule or make alternative arrangements if they can’t make the original time. This demonstrates a high level of customer care and improves convenience for customers. It also helps administrators to adjust schedules or arrange alternative bookings for the missed appointment, protecting revenue and maximizing use of resources.
Escalation & Emergency Lines
Use our field service dispatching centers through any of our available channels. Our dispatch agents will re-route and properly log incoming requests based on your business parameters and service level thresholds. Whether for emergencies, escalation or simple overflow calls, our dispatch center is trained to handle the most pressing and complex incoming requests.
Sales & Telemarketing
We implement strong sales programs all over the world based on our exceptional processes and tools. We know that building strong relationships is essential for sales. Our enterprise business and direct-to-consumer sales solutions solidified by our complete sales framework can help companies ensure that they have an edge in these increasingly competitive times.
We offer a complete range of account receivable services with significant experience in balance recovery for credit cards, utility bills, telecommunication accounts, and many other types. With a proven track record of success over the last 20 years our outbound contact strategy is one of the most effective in the world. We apply a personal & respectful approach while following a robust performance-oriented strategies to render the best return for your enterprise.
When your customers are emotionally invested in your brand, you need to ensure your loyalty program is managed with extreme care. Our agents are dedicated to executing your brand promise with every interaction, nurturing the lifetime relationship of your most loyal customers.
CSAT & Surveys
Never miss an opportunity to capture the ‘voice of the customer’ by including an end of conversation satisfaction survey that automatically goes out after each customer interaction. Epik can also conduct ad-hoc survey campaigns with a pre-established parameter to address specific business inquiries. Analyze the results through our business analytics report and cascade the findings to your internal teams to immediately address your customer pain points.
Back Office Processing
Save cost and gain efficiency in outsourcing ‘back-office processes’ that do not fall into the core operations of your firm. We handle your redundant and costly responsibilities as an extension of your enterprise with the highest level of structure and confidentiality standards.
Virtual Assistant / Receptionist
Hiring a full-time employee for business can be an expensive and time-consuming process. Interviewing, training, and hiring someone to work full-time when you may not need a dedicated employee at all times can be a waste of resources, time and money. Save yourself the hassle with our dedicated team of professional Virtual Assistants and Receptionists so you can concentrate on growing your business.