A responsive email program is key to a successful multichannel customer service solution. Whether through email outbound campaigns or inbound service Queue(s), our email specialists are able to handle your customers requests, resolve issues and log all of the interactions and account activity in our CRM. Could your customers benefit from an email support channel?
Send email campaigns to your customers. Provide the list of contacts, set the content, timing & recurrence parameters of your campaign and send it to thousands of recipients at a time. Whether you are running a customer satisfaction campaign, marketing your business or sending promotions to your customers, the email campaign is an easy way to send information to your customer pool in minutes.
Set an email queue allowing your customers to have conversations with a customer service attendant while having the ability to keep track of the Queue(s) Service levels. Similar to a Live Chat Queue, it is perfect for remote communication with your subscribers.