Channels

Inbound Voice

Setup inbound voice queue(s) with a Local or Toll-Free number with a comprehensive routing structure allowing your customers to contact you directly. Setup of an interactive menu option allowing callers to navigate through your service and company options.

Outbound Voice

Manual outbound campaign that presents phone numbers or accounts in a predetermined sequence. An agent is presented with an account based on specific business parameters which signals the agent to review the account and initial a call.

SMS

SMS customer service makes it possible to text-enable any toll free and business numbers for any of your service departments. Whether you are setting up an inbound text queue or a mass texting campaign, this channel provides more...

Chat

Live Chat has become a core customer channel nowadays, allowing your customers to interact with you at their convenience. Our teams are trained to address concerns through chat in timely manner while maintaining your brands voice. Having a...

Email

A responsive email program is key to a successful multichannel customer service solution. Whether through email outbound campaigns or inbound service Queue(s), our email specialists are able to handle your customers requests, resolve issues and log all of...

Social Media

The highly public realm of social media is where an increasing number of customers turn to voice their comments and concerns. Our social media customer service team delivers careful, highly responsive support while aligning seamlessly with your marketing...