Epik Contact Center is a recognized leader in home based contact center solutions. Headquartered out of the greater Montreal area in Quebec Canada, we proud ourselves in managing an entirely remote workforce performing from all corners of the nation. Operating 24/7 in multiple languages and timezones, our top of the line cloud technology suites makes us one of the most agile and nimble contact center company in the industry.
Epik combines omni-channel technology with Artificial Intelligence (AI) to provide complete customer interaction solutions in a digital age.
Epik’s omni-channel cloud contact solution has the flexibility and scalability to support smaller enterprises and global corporations. Voice calls, email, SMS, web-chat and social media channels are all managed in a single, easy-to-use application which integrates seamlessly with other enterprise solutions. As a result contact centre agents and other parts of the business can access corporate systems such as customer relationship management (CRM) information, invoice history, product or service details and user knowledgebases to answer customer queries efficiently and effectively.Epik is committed to using innovative technology to improve customer interactions and its new AI solutions are an efficient and cost-effective addition to any organisation’s self-service offering.
Sunil Dua, comes with an overall of 18+ years in the BPO industry. Starting at the front line, Sunil quickly moved up taking up larger responsibilities and making his way into leading multi-million dollar businesses. He has navigated through various business functions ranging from Operations Management, Vendor Management, Service Delivery, People Management, and Customer Service. Sunil has worked in US Financial Services, US Healthcare, Customer Service, Technical Support, and Real Estate. His last assignment in India shuffled between setting up and leading the customer care support for one of the largest transport application services in the US and leading teams located in multiple geographies for a US Healthcare organization.
"Comfort zones must be challenged for the sake of your personal growth."
Seva Piterkin (CPA, CMA) has evolved for more than 15 years in various industries including professional services, retail, multimedia, web technologies, engineering, and construction, in Canada and the United States. He developed expertise in process reengineering and resource optimization. He excels at creating and implementing innovative solutions and is constantly adapting his strategies to upcoming challenges.
"Never hesitate to challenge traditions and the status quo or someone else will and you will be left behind."
With a diverse experience in the Customer Service, Retail, and Business Process Outsourcing field, CJ directly managed Operations, Recruitment, and Training & Development teams across the globe. Throughout his career, CJ gathered a myriad of experience in leading and collaborating with teams in different countries and continents including Australia, India, Philippines, UK, US, and Canada. With over 20 years of in-depth and hands-on expertise for design, delivery, and project management, CJ has serviced clients in some of the biggest industries in the world such as telecom, retail, financial as well as the government sector.
"No person is ever untrainable! Provided you understand that…all it takes is time and effort"
Jessika is a Marketing & Social Media Professional with extensive experience delivering comprehensive branding, marketing and social media strategies to various organizations in the market and senior leader audiences. With over 15 years of hands-on operations management, her track record includes serving as a leader for retail multinationals in addition to assuming multiple marketing mandates for the real estate, business process outsourcing and fitness sectors.
"Live, Love and Laugh… but Learn! "
Rafael Giguere is a well-established contact center leader with a proven track record in the BPO industry. Rafael successfully led global contact centers as a Vice-President of Operations for major BPOs and bluechip clients of various fields including but not limited to: utility, banking, telecommunication, government entities, and various retailers. With nearly 20 years of hands-on experience in nearly every aspect of the business, Rafael has built one of the most diversified track records in the contact center industry.
"If the value of money and knowledge is primarily enabled once exchanged… then Communication is power !”
Epik is a Small Business-Friendly provider that works with any types of business requirements regardless of the scale of your business needs, company size or tenure. Although Epik has the infrastructure to support complex and very large programs, our service are meant to adapt to the smallest contact center needs in the market. Contact us today and get support starting as low as 160$ USD per month.